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Privacy Policy

Please be aware that we receive, collect and store any information you enter on our website or provide us in any other way, for example, PayPal sales. Furthermore, we may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profiles.

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When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

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Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.​

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If you don’t want us to process your data anymore, please contact us at daisyhedges2002@gmail.com, and we can then take further steps to remove your information from our services.

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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Payments And Refunds

Payment is due at checkout, no holds or payment plans.
Cancellations are RARELY permitted so please be sure you want to buy the product you are looking at.

Shipping

Shipping rates are calculated based on your location and the weight of the product. International shipping can be expensive but please keep in mind it is out of my control since I make all shipments through Royal Mail. Pre-made items will ship within 1 week of your purchase.

 

Address Changes:
Any address changes need to be brought to my attention within 2 hours after purchase but CANNOT be changed to a different country due to the difference in shipping fees. Please email or DM me on Instagram with any address changes as soon as possible.

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International Custom Fees:
I am not responsible for customs fees if there are any. If you do not wish to pay customs fees, please do not order. I know that they can be very steep for high-value orders, I do try to always value them less than what they were sold for since these are handmade items.

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​Please be aware that due to new EU laws regarding exports from Great Britain as of the 1st July 2021, there may be a small additional VAT and handling charge payable to your countries delivery partner, which will be the customer's responsibility to pay upon receiving the item into the countries border. This only applies to customers ordering within the EU.

Returns And Exchanges

I will not be accepting returns or exchanges for any products due to their nature. They are yours once they are delivered.

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Damaged Items:
If your product ARRIVES damaged then please let me know with photographic proof and we can work out a solution to try to fix the item. You can either send it back to me, at your own risk and cost or attempt to fix it yourself. 


Trying to remove the handle is the easiest way to damage your pacifier so please try to refrain from doing so. The teat can be washed in your sink or with wipes while still assembled.


I am not responsible for any damages after it has been delivered so please treat them with care!

Additional Policies

I reserve the right to refuse service to anyone.


Failure to follow terms of service can result in prohibition from future purchases.


I have the right to prohibit/blacklist anyone from my shop for rudeness, threats, frequent returning, fraudulent flags, chargebacks, etc. 


I am not responsible for any injury while products are in use.


All policies may be subject to change.

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